Privacy Policy

Last Updated: 11th July 2020 

Thanks for visiting our website. This policy explains all about the information we collect when you visit our website. It also covers how we use or disclose that information. Better Birth Stories considers data protection and privacy to be of the utmost importance.

Information We Collect

When operating our website we may collect and process the following data about you:

  1. Information you provide by filling in forms on our website, for example, when you register for a trial.

  2. Information you provide when you communicate with us for any reason, for example when sending us a question using our contact form.

Use of Personal Information

Your personal information is held by Neuxpower Solutions Limited ("Neuxpower") and kept confidential on our secure database. We will use your personal data for:

  1. providing you with our products and services (including enabling you to purchase our products and services and allowing you to access our website at url: www.betterbirthstories.com (the "Website"))

  2. administration and accounting

  3. marketing (You can opt out of receiving any, or all, of these communications by following the unsubscribe link or instructions provided in any email we send.)

  4. responding to questions, feedback and complaints

  5. ensuring that the content of the Website and the products and services that we offer are tailored to your needs and interests.

In the event that you register your details with the Website, we will store your personal data for so long as you are a registered user. After you cease to be a registered user we will delete all of your personal data from our records, apart from any information that we are required to keep for legal reasons - for example we need to keep billing data, which may include your personal data, for 7 years in accordance with Inland Revenue rules.

Cookies

We may store information about you in a temporary cookie (a small file that is sent by our web server to your computer). This information is deleted when your browser window is closed.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.

Please note that when you visit the Website, we may also log your IP address, a unique identifier for your computer or other access device.

Service Providers

We employ some third-party companies to either facilitate or deliver our products and services on our behalf, details of these are included below:

Google Analytics

Better Birth Stories have enabled Google Analytics to collect data to support Remarketing and provide reporting based on Audience Demographics and Interests. No personally-identifiable information is collected, however if you wish to opt-out of this collection you can do so in the following ways:

  1. NAI's consumer opt-out: https://optout.networkadvertising.org/?c=1

  2. Google Analytics opt-out: https://www.google.com/settings/ads

Squarespace

Our website is hosted by Squarespace and they collect Cookies to assist with running the site effectively. For details of the cookies Squarespace collects and how they are used click here: https://support.squarespace.com/hc/en-us/articles/360001264507

Some Squarespace sites track visitor activity in an Activity Log as detailed here: https://support.squarespace.com/hc/en-us/articles/217549458

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How to contact us

You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected, or request that we delete your information completely. Please contact us using the details below - all requests will be dealt with free of charge within 1 month.

Melanie Bearne
Data Controller
Better Birth Stories
313 Burntwood Lane
London SW17 0AP
United Kingdom

privacy@betterbirthstories.com

Changes To This Privacy Policy

We may update our Privacy Policy occasionally. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date:" indicated at the top of the policy.